Customer Mailbox

March 11th, 2011 by

As always, we love to hear from our satisfied customers. Thanks to all who take the time to keep in touch with us via Facebook, Twitter, email and good ‘ole fashioned snail mail! Keep those letters coming!

Mr. Ayres:

I used to attend Concordia Seminary and have helped several professors and staff with their automotive purchases. They seek my guidance because in my previous career, I used to be a General Manager of a large GM store in Wisconsin.

I called Rick Squires in hopes of securing a new Honda for some friends of mine. I am writing this letter to tell you how delighted I am with the way Rick took care of my friends.

From the first time I called, he was absolutely wonderful. So often, companies will tell you all the things they cannot do. Rick has been the exact opposite. Everything we wanted to do, he found a way to get it done (and made it easy).

Rick is a real asset and you are fortunate to have someone like him representing your organization. I have helped several people buy cars from other dealerships and I must say that you run a top-notch organization. I hope to send future business your way.

Rick went above and beyond and made me feel comfortable sending my friends to your dealership. This is a complete credit to you – that you care enough to hire the very best. My friends bought their car completely over the phone, and they could not be happier. It was everything Rick promised it would be. Thank you for keeping your word.

Due to the wonderful service that I received, I will recommend that my friends, family and professors (from Concordia Seminary) buy their cars from your dealership. As a matter of fact, I have told several people about this experience.

Thank you again for treating a customer the way he should be treated. Please pass my appreciation on to Rick.

Keep up the good work.

Vicar Hoem
St. John Lutheran Church
Wheaton, IL

Posted in Customer Mail Box