Customer Mailbox

August 8th, 2011 by

As always, we love to hear from our satisfied customers. Our service manager received this letter recently, and it was just so nice, we had to share! Thank you to all who take the time to keep in touch with us via Facebook, Twitter, email and good ‘ole fashioned snail mail! Keep those letters coming!

Dear Doug,

I wanted to share with you the positive experience I had last week at the dealership. My 2005 Honda Civic was in traffic in the Lima Road construction. The heat indicator shot up to H and I knew I needed to get over quickly and deal with the issue. I was heading for an asset that I am a court receiver on and was flustered by the car overheating.

My staff looked up your phone number and sent it to me. I called and reached the receptionist. The first service person that she transferred me to was unavailable, so I zeroed out and she put me with Jay Hyland. We discussed what the car was doing and the possibility of driving it to the service center. Once I was clear on what to do and it had cooled down for 15 minutes, I headed in.

I was a bit confused as to where I should go to get to the service department, so I called the receptionist again. She patiently walked me through which way to go. The car wouldn’t be able to be seen until the following day. Jay helped arrange for a rental car. The shuttle had long since stopped. He told me that he would be happy to take me to the airport to get the rental.

In today’s world the service that I received from Jay, your receptionist, Ben (I looked at the new Hondas while waiting) and finally Denny, who picked me up at the airport when I returned the rental, was above and beyond. It speaks well of the leadership for all these folks to be so service minded.

Once again, thanks for the great experience!


Posted in Customer Mail Box