Customer Mailbox

February 24th, 2012 by

As always, we love to hear from our satisfied customers. Thanks to Mike and Mary Jane who recently sent this letter to our owner after visiting the Don Ayres service department over the holidays. Thanks also to everyone who takes the time to keep in touch with us via Facebook, Twitter, email and good ‘ole fashioned snail mail! Keep those letters coming!


About noon Friday, our daughter and her family arrived from Tallahassee, Fla. (They drive a Honda Odyssey.) The first thing they said is, “Do you have a Honda dealer in town?” We called your service department and spoke with Chuck Suter. Of course, the service department was very busy, but we explained that my daughter’s family was leaving town very early Monday. He said to come on out and he would work them in.

I had followed my son-in-law in my Yukon and was waiting in the parking lot. When he got in my car, it would not start.  I went back in and told Chuck we had a problem. He smiled and said he would get a battery pack and be right out. I was standing beside the car with the door open leaning in to start the car when Chuck said it was OK. I turned the switch and it started fine. Chuck gathered his battery pack, and as he walked past me, I bumped the door of my car and it closed. We heard the locks click. Once again, I went in to see Chuck, who was busy helping other customers and telling them he’d be right with them. Chuck said, “We are no longer a GMC dealer, however, I think I have the tools to open your car.” When we went back out, we discovered that the door had not shut completely. (By the way, the car was still running.) Chuck got the car door open like a pro.

All this time, he was very friendly and smiling, and he would not let me pay for any service.

Later the same day, Chuck called to say he had my daughter’s car ready. I hope all of your employees are like Chuck!

Very grateful,
Mike and Mary Jane

Posted in Customer Mail Box