Customer Mailbox

March 23rd, 2012 by

As always, we love to hear from our satisfied customers. Thanks to George, who recently sent this letter about an adjustment we made to his Odyssey’s armrest. Thanks also to everyone who takes the time to keep in touch with us via Facebook, Twitter, email and good ‘ole fashioned snail mail! Keep those letters coming!

Dear Sir,

On Jan. 8, I brought my 2006 Honda Odyssey in for its 100,000-mile service. The assistant service manager, Kevin Cappelli, greeted me and thoroughly questioned me concerning any problems with my van in the competent Honda manner I have become accustomed to over the years.

I mentioned to Kevin my dissatisfaction with the driver’s arm rest as I had done on several past maintenance visits. I have always been told that nothing could be done about my complaint, but it is such a daily irritant to me that I always bring it up. Kevin said he would look into it. Later, to my astonishment, he said with the aid of maintenance they were able to fashion some relief for the problem but that it was not a complete fix. Driving home, I found it to be true that they had indeed improved the deficiency.

Kevin’s willingness to attempt to remedy a customer’s complaint was very much appreciated and is rarely encountered these days. I guess I will have to find something else to complain about.

Yours truly,
George

Posted in Customer Mail Box